Return & Exchange Policy
Last updated: July 2026
Inspect on delivery
Please inspect your package immediately upon delivery. If the item is damaged or incorrect due to an error on our part, you are eligible for a return or exchange. Notify us within 24 hours of delivery by emailing hello@alphastore.in or messaging us on WhatsApp at +91 76238 81701.
Return eligibility
To be eligible for a return, the item must be:
- Unused and in its original condition
- In original packaging with all tags attached
- Not dirty or visibly worn
If the item fails this check — for example, if it shows signs of use — the return will not be accepted and the same product will be sent back to you.
Exchanges
We replace items only if they are defective or damaged on arrival. If you received the wrong size due to our error, we'll arrange an exchange at no cost to you.
To start an exchange, contact us within 24 hours of delivery at hello@alphastore.in or WhatsApp +91 76238 81701.
Return shipping
If a return or exchange is approved, you are responsible for return shipping costs unless the item was incorrect or damaged due to our error. For items valued above ₹2,000, we recommend using a trackable courier service. We are not responsible for items lost in return transit.
Processing time
Once we receive and inspect the returned item, we'll notify you of the outcome. Approved exchanges are dispatched within 3–5 working days.
Questions
Email hello@alphastore.in or WhatsApp +91 76238 81701.